EFQM Certified
Assessor Training
Providing Everything You Need
Goal
The primary goals of participating in this course are to equip professionals with the essential skills, competencies, and knowledge to conduct strategic EFQM assessments as part of a high-performing team, enabling them to analyse an organisation's ecosystem, key stakeholders, and strategic priorities; apply the EFQM Model 2025 criteria and RADAR logic effectively across Direction, Execution, and Results; plan and execute site visits through interviews, focus groups, and evidence triangulation; identify strengths and opportunities for improvement; achieve consensus on scoring and performance levels; and deliver value-adding, insightful feedback reports that drive sustainable performance and transformation.
This comprehensive 3-day (or equivalent online) programme, structured across 9 modules from assessor roles to feedback reporting, culminates in an open-book online exam, certifying participants to support internal/external assessments, benchmark organisations, and contribute to excellence initiatives as consultants, managers, or leaders—while distinguishing assessor behaviours from auditors/consultants and minimising biases for professional, objective outcomes.
Ultimately, completers gain the ability to formulate key strategic themes, refine site-visit questions, and produce actionable executive summaries linked to organisational context, fostering long-term growth and positioning them for advanced EFQM pathways.
Key Features
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Learn the complete EFQM assessment process, from initial analysis to final feedback, including site visits, consensus and scoring.
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Gain an in-depth understanding of the application of the EFQM Model and RADAR logic for assessments.
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Develop skills to analyse organisational ecosystems, identify key stakeholders, and understand strategic priorities.
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Master the art of writing valueadding feedback, focusing on strengths and opportunities for improvement.
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Enhance communication, interpersonal, and interviewing skills essential for conducting assessments.
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Learn the structure and execution of effective site visits, including interviews, focus groups, and document reviews.
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Understand and apply the RADAR scoring methodology, including producing detailed feedback reports for senior management and project owners.
Programme
Following the introduction, the course comprises of 9 modules:
1. Role of the Assessor
2. Understanding the Organisation
3. Applying the EFQM Model Criteria
4. Applying RADAR
5. Site visit methodology
6. Identifying strengths & opportunities
7. Scoring
8. Feedback report writing
9. Next steps