Goal
The primary goals of participating in this course are to equip professionals with the essential skills, competencies, and knowledge to conduct strategic EFQM assessments as part of a high-performing team, enabling them to analyse an organisation's ecosystem, key stakeholders, and strategic priorities; apply the EFQM Model 2025 criteria and RADAR logic effectively across Direction, Execution, and Results; plan and execute site visits through interviews, focus groups, and evidence triangulation; identify strengths and opportunities for improvement; achieve consensus on scoring and performance levels; and deliver value-adding, insightful feedback reports that drive sustainable performance and transformation.
This comprehensive 3-day (or equivalent online) programme, structured across 9 modules from assessor roles to feedback reporting, culminates in an open-book online exam, certifying participants to support internal/external assessments, benchmark organisations, and contribute to excellence initiatives as consultants, managers, or leaders—while distinguishing assessor behaviours from auditors/consultants and minimising biases for professional, objective outcomes.
Ultimately, completers gain the ability to formulate key strategic themes, refine site-visit questions, and produce actionable executive summaries linked to organisational context, fostering long-term growth and positioning them for advanced EFQM pathways.
Key Features
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Learn the complete EFQM assessment process, from initial analysis to final feedback, including site visits, consensus and scoring.
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Gain an in-depth understanding of the application of the EFQM Model and RADAR logic for assessments.
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Develop skills to analyse organisational ecosystems, identify key stakeholders, and understand strategic priorities.
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Master the art of writing valueadding feedback, focusing on strengths and opportunities for improvement.
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Enhance communication, interpersonal, and interviewing skills essential for conducting assessments.
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Learn the structure and execution of effective site visits, including interviews, focus groups, and document reviews.
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Understand and apply the RADAR scoring methodology, including producing detailed feedback reports for senior management and project owners.
Programme
Following the introduction, the course comprises of 9 modules:
1. Role of the Assessor
2. Understanding the Organisation
3. Applying the EFQM Model Criteria
4. Applying RADAR
5. Site visit methodology
6. Identifying strengths & opportunities
7. Scoring
8. Feedback report writing
9. Next steps