Do We Need an Excellence Framework? “Excellence” is often a word misused by most organisations. Let me share my personal story. I worked for a British company where Excellence was part of the strap line, where we claimed to be so. But the question I had to myself, are we excellent? And if so, is there an outside view? That got me to challenge the EFQM Excellence Framework, and I submitted my Indian business to an independent assessment. Of course, the assessment and evaluatio